Guest Relation Manager 宾客关系经理

招聘人数：2 人 到岗时间：不限 婚况要求：不限婚况 1. Note and coordinate compliance with guests’ needs, requests, and personal preferences. Ensure proper recognition and preference delivery for all guests by the appropriate department
记录并协调各部门满足客户的需求及个人喜好,确保各相关部门对客户充分地认知,根据客户的喜好提供个性化服务

2. Protect and enhance Guest Relation process and the guest experience
确保优质的宾客关系及宾客的入住的体验

3. Look for ways to continuously improve the Guest Relation process and provide lateral service to other departments to assist them with enhancements to the Guest Relation process
不断探索完善宾客关系的方法，并且对酒店其他部门在提高宾客服务方面给予协助及支持

4. Maintain Kempinski ’s guest information system.
维护和更新凯宾斯基宾客信息系统

5. Assist with problem resolution where appropriate
适当时协助处理问题

QUALIFICATIONS:
1. College education, major in Hospitality Course
大学学历，主修饭店服务

2. Ability to work and communicate in a multinational environment
能在一个国际环境中工作和交流

3. Ability to think clearly, quickly, maintain concentration and make decisions
能在一个国际环境中工作和交流

4. Ability to sell your property’s features
销售能力

5. Knowledge of Opera
Opera系统操作熟练